Monday, September 13, 2010


Customer Relation:   Swasta
Job Description :
Jawatan Kosong Wawasan Open University (WOU)

Wawasan Open University is Malaysia's first charity-backed private, not-for-profit university dedicated to adult learners. Currently, it offers undergraduate and postgraduate degree programmes through the open distance learning mode. Based in Penang, it strategically utilises information technology, a network of regional offices, learning centres and a team of well-trained tutors to support students throughout the nation. In line with WOU's expansion, we are looking for dynamic and aspiring individuals who wish to join our family in our continuous pursuit of academic excellence.

1. Marketing Officer (Customer Relationship Management)
•To be primary contact point in University call center to answer queries and handle feedback.
•To be the coordinator between main campus and the regional offices in managing students and prospects.
•To assist in University events, road shows, education fair and all other promotional activities as required.
•To assist in direct marketing initiatives e.g. e-newsletter, sms, phone calls and etc.
•To assist in other marketing activities as and when required by the university.

•Degree in Business Management.
•Possess good understanding of Customer Relationship Management (CRM) system and Customer Experience (CE) approach.
•Experience in call center operation is an advantage.
•Reporting and presentation skills are desirable.
•Fresh graduate are encouraged to apply.

Individuals who are interested to join our dedicated team and who are looking for an interesting career, should submit a comprehensive resume/portfolio, stating current and expected salary, and enclosing a recent passport size photograph to:

The Human Resource Director
Wawasan Open University
54, Jalan Sultan Ahmad Shah,
10050 Penang

Closing Date: 8 October 2010

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