VACANCY AT PERBADANAN BEKALAN AIR PULAU PINANG

Customer Relation:   Badan Berkanun / GLC

Our mission is to serve as a leading organisation in water supply. Join us for a new rewarding career and take on challenge in the water supply industry positively, proactively and productively. We invite dedicated and suitably qualified individuals to join our team for the following vacancies:- 1. CUSTOMER RELATIONS/ MANAGEMENT OFFICER Responsibilities: •Ensure accomplishment of First Contact Resolution target by resolving all customer issues within the SLA •Maintain Customer Satisfaction in all customer handling by ensuring closure in every customer issue •Ensure the working standard as per required by the Company Standards •Ensure all duties are completed within the specified timeline •Ensure conducive and safe working environment by constant monitoring of all the surroundings •To perform any other duties assigned by the Superior from time to time Requirements:  •SPM with good results in English and Bahasa Melayu/ Diploma holders are preferable or equivalent qualification (approved by MQA) •At least three (3) years working experience in handling customer or in a public/ service related positions is an added advantage •Computer literate in Microsoft Office applications •Proficient in both written and spoken Bahasa Malaysia and English •Must possess good listening skills, good communication and interpersonal skills •Possess supervisory, analytical and problem solving skills •Positive attitude, highly initiative and able to work independently with minimum supervision •High integrity, discreet and able to maintain confidentiality •Willing to work on shift duty •Applicants should be Malaysian citizens or hold relevant residence status Write To: Applicants should be Malaysian citizens or hold relevant residence status. Interested candidates are required to submit their applications together with full personal particulars, qualifications and experience, stating present and expected salary, contact number together with a recent passport-sized photograph (n.r) to:- HUMAN RESOURCE MANAGER PERBADANAN BEKALAN AIR PULAU PINANG SDN BHD LEVEL 32, KOMTAR, 10000 JALAN PENANG, PULAU PINANG or email to : HRD@pba.com.my Please indicate the position applied for at the top left corner of the envelope. Only shortlisted candidates will be notified. Closing Date : 20 May 2011