VACANCY AT TUNE TALK

Customer Care Ambassador:   Swasta

1. Customer Care Ambassador Responsibilities: * Provide assistance via inbound calls - troubleshooting and queries * Provide assistance on LiveChat supports * Follow up call on Customer's Emails * Provide support to Dealers - troubleshooting and queries * Follow up with customer's support requests through Web or SelfCare in a timely manner from general inquiry to technical assistance * Escalate the customer's issues to higher level or respective department whenever necessary * Data Entry when necessary Requirements: * Required language(s): English, Bahasa Malaysia * Proficiency in Chinese languages is an added advantage * At least 1 year(s) of working experience in the related field is required for this position * Applicants must be willing to work in Petaling Jaya * Applicants should be Malaysian citizens or hold relevant residence status * Preferably Junior Executives specializing in Customer Service or equivalent * Typing speed : Minimum 30 wpm * Must be able to work shifts, Mondays to Sundays Contact Send your CV to edmond.panirselvam@tunetalk.com. Shortlisted candidates will be contacted for an interview. Closing Date: 15 January 2011